Shipping Policy

We ship quickly and reliably to many places around the world, including APO/FPO addresses. And we offer FREE standard shipping with the continental United States for orders over $200.

Billing Address: The billing address and phone number should match the information on your credit card statement.

Shipping Address: To ensure reliable and expedient delivery, provide your full shipping address (including street address, city, postal code and country) and telephone number during the checkout process.

Shipping Methods: All orders are normally shipped via UPS, Fedex or US Postal Service. For APO addresses you must select 'USPS Priority Mail' shipping method and indicate United States in the shipping country. Tracking information for your order will be sent to the email address provided during the checkout. We reserve the right to choose a different shipping method to ensure proper fulfillment of orders.

Handling Time: We normally ship or fulfill orders for in-stock orders within 1—2 business days after payment is cleared and verified, unless specified otherwise.

Shipping Cost: We are not in the shipping business, so we are keen to keep shipping costs low for our customers. To find out the shipping cost for your order, please do the following: 1) add all items to the shopping cart, 2) enter your shipping address on the checkout page, 3) select your shipping method and click 'Apply'.

FREE Ground Shipping: We offer FREE Ground Shipping on all orders $200 or over within the continental United States. The entire order must be shipped to a single address. You must select 'UPS Ground' as the shipping method during checkout. Delivery time ranges from 1 to 7 days, excluding handling time. Not available for shipments to APO/FPO addresses or P.O. Boxes. This promotion may be modified or terminated at any time without notice.

Li-Ion Batteries: Shipping of Li-Ion batteries (with or without satellite equipment) is governed by strict US and international hazmat shipping regulations. For domestic orders, only ground service can be used for battery-only orders. We will NOT ship battery-only orders to many international destinations and will cancel your order.

Intangible products: Such products as airtime refills, PIN-codes, etc. are delivered or rendered electronically or by email, so no shipping or handling fees are charged on such orders.

Customs Clearance: Please note that international shipments may be subject to customs fees, taxes, import duties or restrictions of the country to which your order ships. Sattrans USA is not responsible for any of such fees and duties or delays in customs clearance. Buyer shall be responsible for paying any and all customs duties,taxes, brokerage fees and any other expenses related to importing products in the destination country.

US Export Control: Any commodities, technology, or software purchased or received from Sattrans USA must be exported from the United States in accordance with the US Export Administration Regulations. Diversion contrary to U.S. law is prohibited.